Photo by: AM Acmad

As Marawi Internally Displaced Persons (IDPs) started to return into their homes after abandoning it for 6 months, the Local Government Unit of Marawi City in partnership with the Department of Social Welfare and Development (DSWD) Region 12 and with Duyog Marawi formed the Grievance Committee (GC) and established the Grievance Help Desk (GHD) in order to cater to the concerns and grievances of the returning IDPs.

The GC conducts mapping and monitoring of the returning families. Through the GHD, they assist in the documentary and other requirements, receive and facilitates in the resolution of the complaints, and monitor the issues encountered by the returning IDPs. As  Aslani “Toti”Malawi, the coordinator of the GC, said “our goal is for the IDPs who have grievances to go home, after their visit at our Grievance Help Desk, feeling relieved because we were able to help and assist them.” The committee focuses on the Kambalingan (Homecoming) Program for Marawi IDPs.

Malawi is joined by a team of hard working volunteers designated by Duyog Marawi. They are Sittie Hamidah A. Mimbala, Hanila S. Ditano, Sittie Rahima D. Mimbantas, Abdul Walid Labunud, Omaimah A. Pala, Hidaya A. Ibrahim, Janisah M. Abdullah, and Ali – rakim B. Pangandaman.

Upon its creation last November 4, 2017, the committee catered to 10, 083 IDPs residing in the 17 barangays in Marawi City that were declared safe for occupancy, in a report given by Malawi.  Malawi shared to DM that they have helped the IDPs receive the Kambalingan Package from DSWD.

The most common issues that were raised by the returning IDPs were looting and destruction of their properties. During the Kambalingan, most of the returnees arrived at their houses destroyed and emptied by looters. There is still a shortage of water supply and electricity but the concerned authorities are doing their best to address the shortage.

 With GHD, IDPs were provided the platform to speak their grievances. (AM Acmad and F Nasser)